AI could create a more flexible and responsive public sector.
AI is likely to be just as impactful in the public as in the private sector. AI can help boost the productivity of public sector workers, reduce waste and enable more personalised, responsive services. In total, we estimate that AI could help increase productivity in the public sector in India by ₹5.9 lakh crore (US$70 billion).
AI-driven sector productivity gains can
help construct the equivalent of
secondary schools in India.21
In total, we estimate that AI could help increase productivity in the public sector in India by
AI can support public sector workers with basic administrative tasks.
By assisting with routine tasks, AI will allow public sector workers to spend more time with complex cases or areas that require greater human connection. In total, we estimate that advances in AI tools could save the average public sector worker 48 hours a year by 2030, the equivalent of 6 days of additional time. In our polling, public sector workers in India already recognised the potential from AI, with 93% of public sector workers saying they thought AI tools will be important for the public sector in the next ten years.
of public sector workers said they thought AI tools could save them time at work.
of public sector workers said they thought AI would help reduce the time they spend filling out basic paperwork.
of public sector workers believe AI will enhance existing roles by freeing up employees to focus on higher-value, strategic tasks, or increasing overall efficiency.
AI can expand access to medical diagnosis or basic tutoring.
AI tutors and medical diagnosis tools can help offset some of the current gaps in the provision of services. 71% of people we surveyed told us they supported the use of AI to diagnose patients, and 68% that they would be interested in experimenting with an AI digital tutor.
In total, we estimate that AI tutors could help boost the skills of 110 million people who currently do not have access to formal education. This represents 18% of the Indian workforce without formal education or training.20
110 million people without formal education can benefit from AI.
of people told us they supported the use of AI to diagnose patients.
of people told us that they would be interested in experimenting with an AI digital tutor.